Stakeholder Engagement
Stakeholder Identification
The major stakeholders of Promate Solutions Corporation consist of the Investor / Shareholder, Employee, Customer, Supplier, Government Agency / Competent Authority, and Media.
Communication and Relationship
Management With Stakeholders
The Company has long adhered to beliefs in the innocence of humanity, the power of forward-looking technology, the sentiment of enriched partnerships, and the hope of giving back to society. Thereupon fulfilling a sustainable business model and creating a high-quality working environment, as well as reinforcing employees’ personal humanity literacy and enhancing the high integration of work and life; further improving their professional skills and strengthening our partnerships with upstream and downstream manufacturers to jointly create added value, create a win-win business, and pursue sustainability.
PSC communicates with stakeholders through the following methods to understand their reasonable expectations and needs, including questions or suggestions regarding either economic, social, and environmental aspects and other internal or external affairs. To achieve effective communication, PSC will deal with them in a timely manner and provide feedback or improvement plans upholding an ethical principle.
Additionally, the Company has also established “Reporting System Management Measures.” When you find that anything in violation of laws, rules, company regulations, or ethical standards has or is about to occur, you should immediately report it to your supervisor or through the appropriate reporting channel. Other than the Company’s directors and employees, affiliated companies, or suppliers, all personnel related to the Company’s business activities can file complaints through the reporting channels. Through the reporting channels set up by the Company, the whistleblower can report employees for violating the law or improper conduct. Once substantiated, the Company will proceed with it in accordance with the law. The personal information of the informant will be classified as confidential to protect their personal safety and work rights from being infringed. Aside from the education of employees regarding the whistleblower protection system, the Company also communicates and educates suppliers with this system through different channels such as supplier conferences to fully implement corporate governance.
Stakeholder
communication method
| Stakeholders | Issues of Concern | Communication Channels | Frequency |
|---|---|---|---|
| Suppliers | Procurement Strategy | Meeting | Irregular |
| Supplier management and selection | Telephone Conference Calls | As Required | |
| Requirements for product and service | As Required | ||
| Socioeconomic compliance | |||
| Customers | Ethical Management | Telephone Conference Calls | As Required |
| Products and service | As Required | ||
| Marketing and labeling | Customer Meeting | Irregular | |
| Privacy management and information security | |||
| Shareholders / Investors | Performance of enterprise | Investor Conferences | Annually |
| Operating strategies | Shareholder Meeting | Annually | |
| Stakeholder communication | MOPS | Irregular | |
| Corporate governance | |||
| Media | Stakeholder communication | Press Conference | Irregular |
| Market Presence | Press Releases | Irregular | |
| Government Agencies/ | Governance | Official Correspondences | Irregular |
| Competent Authorities | Ethical Management | As Required | |
| Socioeconomic Compliance | Conferences | Irregular | |
| Questionnaire | As Required | ||
| Employees | Employment | Process Whistleblower Reports | As Required |
| Educational Training | Employees Benefits and Compensation Program | Irregular | |
| Strategies for Talent Cultivation | Irregular | ||
| Salary, Benefits &Incentives | Face-to-face communication between manager and employee | Annually | |
| Labor Rights |